The retail industry is evolving and as a retail store owner, you may wonder what the rest of the year will have in store for you. Keeping up with the latest trends in the retail industry is important to keep consumers interested, and it is the only way to ensure that your business survives. Brian Tracy, author and self-development speaker says: “In a time of rapid change, standing still is the most dangerous course of action,” and this is truly relatable in the retail industry.
To help answer any questions you may have on how to better your retail store, how to attract more clientele and how to keep your employees motivated, here are the 5 major trends to watch in 2019:
In 2019, overworking and underpaying your staff will not suffice. The retail industry’s employment landscape is adapting – the labour market is more competitive than ever; hiring is increasing and there are more individuals looking for jobs where they are valued.
This year, encouraging your staff to be more than salespeople and store administrators can be rewarding. Let your workforce evolve from being salespeople to consultants and experts in your store. Besides making sure that they are informed about the products you sell and the policies you have, offer training on how to interact and relate to consumers. If your staff can connect with clients, it will add value to your store.
The nature of retail stores has changed. Your store’s location and the convenience you offer are no longer the only important selling factors, but the experience also matters. Modern consumers expect to be rewarded with memorable experiences when visiting your store.
To plan and execute unique shopping experiences in your store, you need to think about your products, your consumers and your store.
Today’s consumers are more demanding than ever, they expect retail stores to be flexible and offer various options to meet their requirements. This is especially applicable in order and delivery options. Consumers want the option to choose between ‘same-day delivery’ or ‘in-store pickup’ and retailers need to adapt to keep clients happy.
To improve your retail experience, you need to invest time and effort into the back-office of your store. This refers to the evaluation and improvement of your business’ processes to ensure efficiency.
Nowadays, most retail stores have an online and traditional store and retail store owners therefore need to apply new metrics to measure their store’s performance. Also keep in mind that your performance in either of your selling platforms is likely to influence your brand perception in the other platform as well, which is why it is crucial to pay attention to all your selling channels.